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SHIPPING INFORMATION

Shipping Policy

Orders within Canada are shipped by Canpar.

We’re giving FREE SHIPPING on all orders in Canada.

Please allow 5-8 business days for shipping.

Please also note that we do not ship to P.O.# Boxes.


Orders within the US are shipped by FedEx.

We’re giving FREE SHIPPING on all orders in the USA.

Please allow 8-10 business days for shipping.


Orders within Europe are shipped by UPS.

There's a flat shipping fee of 60euros.

Please allow 8-10 business days for shipping.

PLEASE NOTE THERE'S A FLAT SHIPPING FEE OF 75$usd FOR INTERNATIONAL ORDERS.Shipping delays depend on location.

Please also note that we do not ship to P.O.# Boxes.

Shipping Locations

Shipping regions include Canada, US, Europe, Australia, Japan and South America. If you're anywhere in Europe, please visit www.mooseknuckleseurope.com/eu/ , for shipments to Korea, please visit www.mooseknuckleskorea.com, other international orders must be placed on www.mooseknucklescanada.com/us/.

Taxes & Duties

Prices displayed on the website do not include taxes. When you place your order, at checkout, sales tax and customs duty fees (where applicable internationally) will be calculated on the total merchandise value and shipping charges.

Orders shipped outside of Canada are not subject to any sales tax. Orders shipped to Canadian provinces incur local federal and provincial taxes.

As the international recipient, you are liable for all duty fees, brokerage fees and local sales taxes imposed by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Algeria
  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belize
  • Bhutan
  • Bolivia
  • Brazil
  • British Virgin Islands
  • Brunei
  • Cape Verde
  • Cayman Islands
  • Chile
  • China
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Fiji
  • French Polynesia
  • Georgia
  • Gibraltar
  • Greenland
  • Grenada
  • Guatemala
  • Guyana
  • Honduras
  • India
  • Indonesia
  • Iraq
  • Israel
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Libya
  • Macau
  • Macedonia
  • Madagascar
  • Malaysia
  • Maldives
  • Marshall Islands
  • Martinique
  • Mauritius
  • Mexico
  • Mongolia
  • Morocco
  • Nepal
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Puerto Rico
  • Qatar
  • Saudi Arabia
  • Serbia
  • Seychelles
  • Singapore
  • Taiwan
  • Tajikistan
  • Thailand
  • Tunisia
  • United Arab Emirates
  • Uruguay
  • Uzbekistan
  • Venezuela>

RETURNS & EXCHANGES POLICY

Okay, something isn't right and you want to return your merchandise?

Here’s what you need to know:

  • Exchange and return requests must be made within 30 days of purchase and you must provide the garment in its original condition; including tags and garment bag.
  • A proof of purchase is mandatory for any warranty, exchange, return, refunds and repairs issues.
  • Shipping costs incurred are at the responsibility of the sender.
  • Email customerservice@mooseknucklescanada.com or call 1-844-99MOOSE (1-844-996-6673) and let us know what the problem is. This step is necessary in order to start your exchange or return authorization process and get all the information you need.
  • Once you have received your return authorization number from us, put the jacket back in its original box and clearly write the return authorization number we gave you on the outside of the box
  • For an exchange, we will release your new items once your initial product has been received and inspected.
  • We also need to inspect the product you are sending back before issuing a refund. Your refund will be issued to the original method of payment. Please allow up to 10 business days from the time received for your credit card company to process the refund into your account.
  • Please note all items in our "SALES" section are final sale, and no refunds, returns or exchanges will be issued.

Price Policy

All prices on our website are final. While we understand it sucks sometimes, we will not make price adjustments for online purchases for items which have been placed on clearance on either our website or by any of our authorized retailers. Please note all clearance items are final sale, and no refunds, returns or exchanges will be issued.

Gift Cards

Virtual Gift Cards are immediately sent via email to the recipient upon checkout.

If you’d like to send or print it yourself, make sure to use your own email.

To redeem your gift card, just enter your gift card code in the “Gift Card” section of your shopping cart.

For USA based customers:

Hey!

Since you’re in the US and want your Moose Knuckles product to be shipped to a US destination, you need to place your order on our US website:
www.mooseknucklescanada.com/us

Sorry about that…it’s a postal/zip code thing.

Stay warm!

For European based customers:

Hey!

Since you’re in Europe and want your Moose Knuckles product to be shipped to a European destination, you need to place your order on our European website: www.mooseknucklescanada.com/eu

Sorry about that…it’s a continent thing.

Stay warm!

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