Can I ship my order to someone else?
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
How is the shipping cost determined?
It’s free shipping on all orders shipped to a domestic address in Canada or in the USA.
For all European orders, there is a 60 euros flat shipping charge.
For all International orders, there is a $75USD flat shipping charge.
How long will my order take to arrive?
Standard Shipping estimated arrival after shipment leaves our warehouse is between 5-to 8 days. We do our best to always process your order within 24 hours from the time order is placed.
How do I know when my order ships?
When your order ships, you’ll receive an email confirmation with the tracking number.
How do I track my order?
When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.
Ordering and Payment:
Where can I buy Moose Knuckles products?
Make sure you buy our product at an authorized dealer. Please view our Store Locator for a store near you. We are also listing all the authorized online retailers in there. Please remember there are many counterfeiters around, trying to reproduce our designs and quality. Our warranty is applied on Moose Knuckles products coming from authorized retailers only.
What payment methods do you accept?
We accept Paypal, Visa, MasterCard and American Express. Our website has a strong anti-fraud system in place. You can put your order in without any hesitation.
Why my promo code/ gift card code doesn’t work?
Please check that you entered the promo code exactly as shown, without spaces. Please keep in mind that our codes are also “case sensitive”. If the problem continues, please check the terms and conditions or give us a call at 1-844-99-MOOSE (1-844-996-6673). You can also send us an email at firstname.lastname@example.org
How is sales tax calculated?
Tax will be calculated at time of checkout, and is based on where your order will be shipped to.
I saw one of your product at a lower price, can you match this price?
Please note we don’t do price matching.
When will I be charged for my order?
When you place an order with Moose Knuckles, we’ll first authorize your credit card to make sure there is sufficient credit available and then place a hold on your card for an amount equal to your order, until your order has shipped. Your card will only be charged after your order has shipped.
Can I cancel or change my online order?
We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time. Please feel free to reach our way with any question you may have by sending us an email at: email@example.com
What if the jacket I just bought doesn’t fit me right? What is your Returns and Exchanges Policy?
Our goal is that you are completely satisfied with your purchase. Please find all the information you need to know in our Return policy form.
Can I place my order through email or by phone?
We are unable to place your order via email or phone. Please submit your order via our website.
An item I want is out of stock. What can I do?
We receive new stock on a regular basis. If your size is not available, use our “Out of Stock” feature so that you may be notified by email when your size becomes available. You could also use our Store Locator or have a look at our authorized online retailers list as your jacket may still be available through one of our retailers.
Products, Care & Cleaning
How do I find the right sizing?
Our cuts are on the fitted side. Please refer to our Size Guide to determine the best fit for you.
Does my jacket come with a warranty?
Moose Knuckles jackets purchased from authorized dealers are warranted to the original owner against manufacturing defects for 2 years starting from date of purchase. If a Moose Knuckles jacket fails within this period, due to manufacturing defects or workmanship, we will, at our option, repair or replace the product. After 2 years, we will do our best to repair any problems due to manufacturing defects or workmanship. A proof of purchase is mandatory for the warranty to be applied. The warranty does not extend to damage caused by improper care, accidents, normal wear and tear, and negligence. Wear and tear refers to your product showing signs of age such as faded fabric or frayed cuffs. It may be that your product has simply reached its practical lifetime and is time to be replaced. The Moose Knuckles Warranty is voided if you remove any labels or if the product has been tailored or altered in any way. It’s also important to note that any Moose Knuckles products coming from an un-authorized retailer are not covered by our warranty. Please contact us with any question you have at firstname.lastname@example.org
Are your products temperature rated?
Moose Knuckle parkas are created using a blend of fabric consisting of 74% Cotton and 26% Nylon for the outershell and a 620cc per oz duck down loft combined with a 100% down proof nylon lining for the insulation. This blend ensures durability, strength and warmth. Each garment is also coated with a rubberized backing creating a protective inner shield from wind and water. Our jackets are made from really good stuff and will keep you freakin’ warm!
What is fill power?
Our thermal insulator is Grey Duck Down with a Loft of 620 cubic inches per ounce. This insulator is used in all our jackets and parkas for protection and padding in the harshest conditions. Down product is one of the oldest traditional clothing insulators. Down filaments come from the fluffy coating from ducks, that overlap to create small air pockets that trap warmth and body heat. These filaments are breathable and keep away moisture. The loft size is measured by a standardized fill power measurement system: The loft (or fill) power is measured by the number of cubic inches per given ounce. An ounce of down is placed in a graduated cylinder with a small weight placed on top of it; the volume below the weight indicates the fill power. The larger the number, the more mature the bird, which equals a higher loft in down…long story short, our loft blend will keep you freakin’ warm!
Can you tell me more about your bombers and parkas?
Please refer to our Product Information Page to learn more on our bombers and parkas.
How do I clean my Moose Knuckles jacket?
Be sure to closely follow the directions on the contents label on the inside of the garment. When your down-filled Moose Knuckles jacket or parka requires cleaning, it is important that you take it to a dry cleaner and that you do not machine wash it. Always remove the fur ruff or Pom poms before dry cleaning. We have a cool video specially made for you, showing another fun way to clean your jacket.