Moose Knuckles Fall Winter 2017

CAREERS

Since 1921 our family has been protecting Canadians from the cold—a relentless quest that founded Moose Knuckles Canada in 2009. It was established based on the belief that we could make the leanest, toughest and most luxurious sportswear in the world. We cultivate homegrown Canadian talent and skill, and live to innovate, challenge and lead the industry. From our tradition-steeped factories in Winnipeg, to our expert furriers in Toronto, to our passionate design team in Montreal, everything we do is Canadian to the core.

We believe it's about loving what we do and living new experiences; to join the moose pack! Simply send your resume with the area of interest at: careers@mooseknucklescanada.com we will review your profile and get in touch if we want to know more about you.

Current openings

The Accounts Payable Coordinator you will be a key member of our finance team and will focus predominantly on our growing Mooseknuckles business, FDJ Jeans and Levy Canada as well as helping out with a variety of responsibilities with the rest of the team and sister companies. Mooseknuckles is in a high growth mode with recent expansion into the US and Europe.

SOME OF WHAT YOU'LL DO:

  • Accounts Payable
  • Responsible of the full accounts payable cycle
  • Process company accounts payable ensuring that all invoices are entered accurately, in the correct G/L account and paid on a timely basis including credit cards.
  • Maintain a daily on-going file of payables invoices sorted by vendor. Match vendor’s invoices received daily to purchase orders & receipts
  • Verify invoices for accuracy i.e. quantities of items received match the amounts billed, vendor’s prices agree to purchase order, verify correct extensions of invoice values, ensure proper sales taxes have been charged, etc.
  • Track PO quantities to multiple receipts ensuring total receipts match purchase order quantities
  • Return incorrect invoices to vendors for corrections. Forward invoices not properly matched to pertinent company personnel for follow up & approval.
  • Answer vendors inquiries requesting payment
  • Monthly reconciliations of vendor’s statements received. Request any missing invoices from vendor
  • Manage all payment methods throughout the company (Check, wires, credit card, etc…)
  • Communicate effectively with all departments, including senior management, to ensure always up to date
  • Monthly close : Preparation of the following:
    • Prepare payables accrual
    • Reconciliation of GL accounts and vendor statements
    • Adhoc schedules and requests
    • Support Year-end preparation of audit file
    • Segregate Amex/Visa expenses by GL
    • Reconcile intercompany accounts

SOME OF WHAT YOU NEED:

  • Strong in excel
  • Fluent in English
  • A minimum of 5 years in a similar role
  • Very organized and detail oriented
  • Extensive experience with service/overhead payables
  • Strong people skills
  • Experience with Momentis and Great Plains is an asset
  • Distribution experience is an asset

Moose Knuckles is adding an Executive Assistant to the team!

Serving as the right hand to an extremely busy president in this dynamic role you will not only manage his schedule but also attend meetings and answer emails on his behalf. This role requires a dedicated multi-tasker who is highly organized, flexible yet firm, with the ability to prioritize tasks and schedules ensuring deadlines are met. As a key member to a growing business you will have experience working in a fast-paced environment and understand what it is to be a true gatekeeper.

SOME OF WHAT YOU'LL DO:

  • Manage schedule; prioritize calendars accordingly, book meetings, conferences and travel, ensuring all required information for various meetings and events is supplied
  • Review and screen incoming emails to president, answer appropriately, filter and prioritize responses
  • Attend meetings on president’s behalf, take detailed notes and communicate information back to president
  • Manage and maintain personal and professional contacts and files, keeping all the business contact information organized and up to date
  • Personal errands and go-to for many personal and professional matters

SOME OF WHAT YOU NEED:

  • Excellent written and communication skills in English
  • Experience working in a similar role, understanding of fashion business a major asset
  • Excellent Microsoft Office skills, especially managing outlook calendar’s
  • Must be highly organized and detail oriented while exhibiting strong interpersonal skills and managing complex assignments
  • Ability to work well with others in a fast paced, dynamic environment
  • Exhibit a high degree of trustworthiness with the ability to work with confidential information
  • Comfortable with multi-tasking and prioritization in a fast-paced environment with close attention to detail, accuracy and timeliness

Fit and Spec Technician you will be responsible for receiving and measuring, correcting fits, making comments and following up with vendors.

You will also verify the grading, workmanship and all details to ensure samples meet requirements.

SOME OF WHAT YOU'LL DO:

  • Assist in preparation of technical designs of garments using Illustrator
  • Working closely with Design, buying and production teams
  • Correct fit issues and communicate changes to the overseas makers
  • Maintain accurate product size and fit specifications in the finished garment
  • Follow up and proceed with any changes related to Fit & spec in the tech packs

WHAT WE’RE LOOKING FOR

  • Experience in fitting Outerwear a major asset
  • Knowledge of Illustrator
  • Experience in communicating with vendors
  • Strong ability to meet deadlines and strong follow up skills

Moose Knuckles looking for a Web Merchandiser to join the team!

As the online merchandiser is responsible for coordinating and executing online activities for the Moose Knuckles and FDJ Websites.

SOME OF WHAT YOU'LL DO:

  • Responsible for maintaining the online product catalog and ensuring accurate product information, complete size run and full product assortment
  • Improving the customer shopping experience by optimizing the product sequence through daily merchandising efforts
  • Obtaining product information and features from the production team and ensure that information is in alignment with the marketing and E-commerce calendar
  • Monitoring and tracking product performance and inventory availability
  • Preparing weekly performance reports, analyzing results and recommending solutions to improve performance
  • Coordinating photoshoots and booking models to ensure products are available for purchase online in a timely manner
  • Coordinating with the marketing team to make sure that campaign images are aligned with the online marketing strategy
  • Preparing weekly e-flyers, following a predetermined online marketing calendar, including copy set up and image selection
  • Creating ad campaigns and promoting products on social media to drive traffic to website
  • Creating promotion and discount codes in the backend
  • Perform markdowns or price adjustments as needed

SOME OF WHAT YOU NEED:

  • 2-5 years of experience in the apparel industry
  • Previous experience as a web merchandiser, ideally in apparel
  • Knowledge of best practices with photoshoots and managing E-comm calendars
  • Ability to work well with others in a fast paced, dynamic environment
  • Creative, dynamic with an entrepreneurial spirit
  • Knowledge of Momentis an asset
  • Experience in the luxury market an asset

Working directly with domestic vendors in Winnipeg to ensure correct hangers and price tickets are used and garments are ticketed correctly. Follow up with vendors and production team for all QA issues. Making sure the goods sent to our customers are shipped in accordance with our customer requirements.

SOME OF WHAT YOU’LL DO:

  • Achieve Quality control objectives by monitoring day-to-day activities.
  • Do inline and final inspections for workmanship, specs and packing.
  • Submit inspection reports to the head office.
  • Communicate the inspection results with the factories
  • Follow up on repairs and respect deadlines.
  • Make sure all orders are packed and ticketed to comply with customer requirements
  • Complete all other duties as required to support the mission of the QA and fit departments

SOME OF WHAT YOU NEED:

  • Excellent written and communication skills in English
  • Experience working in QC, outerwear experience an asset
  • Must be highly organized and detail oriented
  • Ability to work well with others in a fast paced, dynamic environment

Moose Knuckles is looking to add a Customer Service Coordinator to our Milano office!

Working out of our Milan office, you will be reporting to the Operations Manager and ensure the delivery of excellent customer service to both existing and potential customers. Implementing processes to guarantee a timely and proactive workflow, you will be the nucleolus between shipping, production, European customers and our Montreal Head Office.

SOME OF WHAT YOU'LL DO:

  • Promote excellent customer service throughout the local organization
  • Implement efficient procedures and ensure consistency in the communication flow and customer service activities
  • Coordinate the customer service team to guarantee efficient and effective daily customer care, ensuring customer satisfaction through a positive and proactive attitude
  • Coordinate customer profile information, data entry and data maintenance, provide information and other assistance to customer service and A/R teams regarding customer credit, collection issues, orders and more
  • Order Management Activities: support market activities, execute order changes, review and maintain orders through the order management system, communicate order status and monitor orders to ensure timely shipping
  • Shipment planning and execution: keep the contact with the warehouse resolving shipment issues, manage the shipping procedure from picking to delivery, preparing documents, resolve discrepancies, provide the customers with all the relevant information and shipping documents, monitor customers’ sales data to promote reorders and facilitate product exchanges
  • Provide guidelines and support to Sales Agents for systems and procedures, visiting the Company’s showroom, providing merchandising guidelines and product training, coordinating for the collection and remittance of customer sales orders;
  • Provide analysis and reports to superiors on all relevant matters

SOME OF WHAT YOU NEED:

  • Minimum 5 years’ experience in a similar role
  • Proven experience in Customer service
  • Experience within the Fashion & Luxury Industry
  • A first class degree and a passion for retail and fashion
  • Proficient English and French languages

As a customer service specialist for Moose Knuckles you will be a pinnacle member of the pack as the first line for various retailers and distributors.

If you have customer service experience, are passionate and dynamic, we want to hear from you!

SOME OF WHAT YOU’LL DO:

  • Enter orders for web customers and flagships store
  • Create and process Return Authorizations for web customers and receive returns
  • Allocations / Shipping log reports and communicate changes
  • Communicate with credit department to release the orders
  • Process repairs
  • During peak season will help with consumer phone calls / emails
  • Communicate client needs to management
  • Perform other administrative duties as assigned

SOME OF WHAT YOU’LL NEED

  • Outstanding organizational and problem solving skills
  • Excellent communication and interaction skills
  • Ability to prioritize and take decisions
  • Ability to work in a fast paced high volume environment
  • Computer savvy
  • Proven experience as a customer service representative with apparel (wholesale) experience
  • Excellent English, French an asset
  • Strong knowledge of excel & word
  • Momentis experience (an asset)
  • Knowledge of Magento an asset

JOB OVERVIEW:

The E-commerce Business Analyst will be the key contact and serve as a bridge between third party system integrators/development agency and the business. The role will support various stages of the e-Commerce platform product development lifecycle and combine knowledge of operations, business processes, data, web analytics, user behavior and market requirements to develop and document requirements and systems specifications for business growth and sustainability.

RESPONSIBILITIES:

  • Create business specifications and liaise with third party development agencies
  • Identify issues, log tickets, and ensure timely resolution and implementation
  • Track, organize, and regularly report on current status of issues
  • Liaise with cross-functional teams to develop recommendations for E-Commerce platform improvements and user experience enhancements
  • Plan and elaborate workshop sessions
  • Develop and gain alignment on timeline for project implementation
  • Support and participate in UAT testing for all modification and enhancements of the E-commerce platform

SKILLS AND KNOWLEDGE:

  • Strong Documentation and Communication skills required (Document Business Requirements, use case development, business process diagraming, facilitating information gathering sessions and workshops)
  • Ability to manage and prioritize multiple tasks, operate under pressure, and meet deadlines
  • Excellent skills with MS Office, MS Project and Web-based software
  • Detail-oriented, organized, flexible, highly-motivated team player
  • Proficient technical knowledge of ecommerce technologies and web development

QUALIFICATIONS:

  • Bachelor degree in Computer Science, related discipline, or equivalent experience
  • Minimum 3-5 years' experience in E-commerce Business Analyst role
  • Project Management experience is an asset
  • Experience with Magento Enterprise E-commerce platform is an asset
  • Bilingual (English and French), spoken and written

We are looking for a Traffic Coordinator to join the pack!

In this role, you will be responsible for tracking all domestic shipments, working with the broker to get goods to Europe while preparing all necessary documentations.

SOME OF WHAT YOU’LL DO:

  • Prepare in transit & track all domestic shipments
  • Coordinate with broker and approve shipments going from Canada to the US and/or Europe
  • Prepare commercial invoices for all European shipments
  • Fill out F&W form for US shipments
  • Obtain customs tariff codes and update the system
  • Arrange customs documents for samples incoming and outgoing and track the shipments
  • Prepare documents for returns coming back to Canada
  • Continually review freight costs to keep cost down

SOME OF WHAT YOU NEED:

  • Outstanding organizational, coordination and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to prioritize and make decisions
  • Attention to detail
  • Ability to work with little supervision and track multiple processes
  • Computer savvy
  • Proven experience as a Traffic Coordinator
  • Apparel experience a must

MUST HAVES:

  • 2 years of logistics/traffic experience
  • Strong knowledge of excel
  • Momentis experience

Moose Knuckles is looking for an Operations Coordinator to join the pack!

In this role, you will be a key player in our growth, while managing orders, communicating with customers, and communicating with sales and production.

SOME OF WHAT YOU’LL DO:

  • Process new orders, repeats, returns and damages (US customers)
  • Ensure all bulk orders get run down by released orders
  • Communicate any issues that will affect customer delivery with sales and production then work together to resolve it
  • Create and maintain customer files and orders in the ERP system
  • Prepare orders for the warehouse, verify customer PO’s and modify in the system as needed
  • Print and send MH10 labels for the US warehouses
  • Respond to emails, phone calls and other forms of correspondence
  • Communicate with credit department to release the orders
  • Understand the customer’s situation and provide the best possible resolution
  • Perform other administrative duties as assigned

SOME OF WHAT YOU NEED:

  • Minimum one year of EDI experience
  • Apparel experience or interest a must
  • Strong knowledge of excel & word
  • Momentis experience an asset
  • Outstanding organizational and problem-solving skills
  • Ability to prioritize and make decisions
  • Attention to detail
  • Ability to work with little supervision and track multiple processes

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