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Moose Knuckles Fall Winter 2017

CAREERS

Since 1921 our family has been protecting Canadians from the cold—a relentless quest that founded Moose Knuckles Canada in 2009. It was established based on the belief that we could make the leanest, toughest and most luxurious sportswear in the world. We cultivate homegrown Canadian talent and skill, and live to innovate, challenge and lead the industry. From our tradition-steeped factories in Winnipeg, to our expert furriers in Toronto, to our passionate design team in Montreal, everything we do is Canadian to the core.

We believe it's about loving what we do and living new experiences; to join the moose pack! Simply send your resume with the area of interest at: careers@mooseknucklescanada.com we will review your profile and get in touch if we want to know more about you.

Current openings

Some of what you’ll do:

  • Meet with warehouse manager to discuss upcoming shipments
  • Inspect shipments and submit inspection reports to Montreal head office
  • Spot check shipments to customers, ensuring labels, hang tags are correct
  • Advise warehouse manager of any rejects by style, color, size, to remove these units from stock
  • Provide details of cost to production to create debit notes when needed
  • Verify all returns received to warehouse, assisting repair facilities with any issues that may arise
  • Supply any trims they might need for the repairs

Some of what you’ll need:

  • 2 years’ experience inspecting outerwear a must
  • Excellent English communication skills
  • Organized with an understanding on how to set priorities and mange time
  • Can work independently, with excellent interpersonal skills

Reporting directly to the Credit Manager, you will be an integral part of the Accounts Receivable and finance team and will play a major role in the organization.

Some of what you’ll do:

  • Collecting past due accounts
  • Releasing orders
  • Investigating and reconciling claims, deductions and discounts
  • Making credit notes
  • Deposit & Cash application

Some of what you’ll need:

  • 1 year of experience in A/R
  • Bilingual French and English (written and spoken)
  • Analytical with solid communication and interpersonal skills
  • General knowledge of accounts receivable
  • Computer literacy with working knowledge of Microsoft office
  • Strong customer service and organizational skills
  • Works well on their own and with a team
  • Experience with Momentis and Great Plains is an asset
  • Apparel experience is an asset

Serving as the right hand to an extremely busy CEO in this dynamic role, you will manage calendars, books travel, attend meetings and answer emails on his behalf. This role requires a dedicated multi-tasker who is highly organized, flexible yet firm, with the ability to prioritize tasks and schedules ensuring deadlines are met. As a key member to a growing business you will have experience working in a fast-paced environment and understand what it is to be a true gatekeeper with the highest level of discretion.

Some of what you’ll do:

  • Manage schedule; prioritize calendars accordingly, book meetings, conferences and travel, ensuring all required information for various meetings and events are supplied
  • Review and screen incoming emails to the CEO, answer appropriately, filter and prioritize responses
  • Manage expenses with minor bookkeeping responsibilities
  • Prepare various reports, file and organize documents
  • Manage and maintain personal and professional contacts and files, keeping all the business contact information organized and up to date
  • Personal errands and go-to for many private and professional matters
  • Special projects as needed

Some of what you’ll need:

  • Excellent written and communication skills in English
  • Experience working in a similar role, ideally supporting a busy executive of a global business
  • Excellent Microsoft Office skills, especially managing outlook calendar’s
  • Must be highly organized and detail oriented while exhibiting strong interpersonal skills and managing complex assignments
  • Ability to work well with others in a fast paced, dynamic environment
  • Exhibit a high degree of trustworthiness with the ability to work with confidential information
  • Comfortable with multi-tasking and prioritization in a fast-paced environment with close attention to detail, accuracy and timeliness.
  • Understanding of fashion business an asset

As the Global Marketing Manager, you will be responsible for overseeing all content, while managing the seasonal calendar and budgets and PR agencies. Working with several leaders in the business, you will participate in concepting and executing events while working with our international teams.

Some of what you’ll do:

  • Oversee all content creation, photo production, budgets, yearly and seasonal calendars
  • Manage related marketing budgets, develop and leverage analytic models to assure all spend optimized towards achieving business goals.
  • Manage multiple vendors, including agencies and marketing technology providers.
  • Deliver robust, performance-oriented reporting across all marketing channels/vehicles.
  • Manage outside PR agencies and work with global teams on local agency support
  • Assist Global director in PR, Influencer and Marketing Strategy communication to overseas teams.
  • Concept and execute events and support international teams with local events in their markets, ensuring event angles are in line with brand strategy
  • Work closely with brand, technology, sales and merchandising team members to ensure marketing programs are cross functional and collaborative.
  • Oversee global marketing calendars
  • Help traffic international content requests to in house content production team

Some of what you’ll need:

  • Bachelor’s degree with a major in Marketing or Communications or otherwise related field.
  • Minimum 5 years’ experience in a marketing role, fashion experience a major asset
  • Experience with production and content creation
  • Demonstrable experience leading and managing media buys, marketing database, email, social media and/or display advertising campaigns
  • Copywriting experience
  • Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate

As the Marketing Coordinator you will be responsible for supporting the global marketing team on its day to day activities. Working on meeting the overall objectives for the global team, you will participate in the execution of multiple projects, while being the source of information for cross-functional teams. From liaising with suppliers for marketing materials and packaging to contributing to the overall marketing, advertising and promotional projects.

Some of what you’ll do:

  • Assist with the execution of overall marketing, advertising and promotional projects including but not limited to: social media posting, influencer gifting, trade marketing initiatives
  • Help execute seasonal packaging development in partnership with the Global Marketing Manager
  • Assist in proofing marketing assets and packaging mechanicals with detail for release
  • Manage marketing calendar updates
  • Aggregate product needs for marketing campaigns based on business and commercial needs
  • Update weekly status reports and maintain project tracking and release schedules
  • Develop marketing re-caps of key initiatives including results in sales, social performance, editorial coverage, etc.
  • Be source of information and key dates for cross-functional teams
  • Assist in aggregating global marketing and PR recaps
  • Trafficking assets internally and externally

Some of what you’ll need:

  • 1-year experience in a marketing position, fashion experience an asset
  • Excellent communication skills
  • Dynamic, energetic and ready to roll up your sleeves
  • Organized with the ability to multi-task and handle multiple projects at once

Moose Knuckles is looking for temporary full time Customer Service Representatives to join the tribe.

Some of what you’ll do:

  • Manage calls in a timely, friendly and effective manner
  • Identify and assess customers’ needs to reach solutions and achieve satisfaction
  • Keep records of communication with customers and records of transactions
  • Communicate and coordinate with internal departments when necessary
  • Manage and distribute Return Authorization numbers

Some of what you’ll need:

  • Previous experience in customer service, minimum 2 years.
  • Excellent phone and people skills
  • Dynamic and organized
  • Comfortable with learning new software’s
  • Knowledge of Momentis and Zendek an asset

As the Accounting Manager, you will be responsible for the accounting oversight, including Europe and all of North America for the retail and wholesale divisions. Managing 3 people, while reporting to the controller, you will be an integral part of our finance department, while supporting Moose Knuckles major growth!

Some of what you’ll do:

  • Reconcile data between the operating, POS, accounting and reporting systems
  • Month end file and financial statement preparation
  • Review monthly sales tax returns including Canadian, US and European filings
  • Review of general ledger activity to ensure appropriate allocation of revenues and expenses and variance analysis, including gross margin
  • Review of a variety of commission and management fee calculations
  • Reconcile intercompany transactions
  • Review bank reconciliations
  • Prepare year-end and governmental audit files

Some of what you’ll need:

  • Bachelor's degree in Accounting or business administration, CPA designation an asset
  • Minimum 3 years of experience in a similar role, while managing staff
  • Minimum of 5 years of experience in a finance role
  • Advanced Excel skills
  • Bilingual in French and English, Italian an asset
  • Experience in accounting for a retail or distribution organization an asset
  • Strong time management skills and the ability to juggle many different tasks
  • Must be detail oriented with strong organizational and analytical skills
  • Strong people skills and a team player

As the Digital Marketing Specialist, you will lead and evolve day-to-day execution of programming, aligned to the broader strategies and objectives of the business. As a well-rounded and digital-savvy professional, with experience across paid digital media and 360 digital campaign management, you will possess a full understanding of mobile and social media properties, ideally in a prestigious environment.

Some of what you’ll do:

Media Planning Influence and Execution:

- Provide oversight of digital strategy, planning and budgeting process
- Manage and coordinate process to execute digital marketing campaigns
- Influence and guide our paid digital, social media strategy to drive optimization and conversion
- Provide and solicit market input while building productive relationships with key partners internally and externally.
- Assist in project management of website development and maintenance projects, including stakeholder/legal approval and translation.
- Execute digital marketing tactics such as e-blast, e-newsletters, Google ads, Google shopping etc.

Reporting and Analytics:

- Develop clear and concise results analysis reporting templates that demonstrate an understanding of digital marketing performance for each brand.
- Generate website traffic analytics dashboards & reports for key stakeholders
- Present actionable insights to improve campaign performance

Agency Management:

- Manage media and other agency partners, ensuring optimal resourcing, timely briefings, and a deep understanding of the brand and business opportunities, challenges and plans
- Interact and collaborate with media agency on reviewing weekly performance reports by market.

Some of what you’ll need:

  • Bachelors in marketing, advertising or equivalent experience
  • 2+ years of experience working in e-commerce and/ or digital media
  • Apparel experience preferred
  • Experience in or adaptability to a high growth, entrepreneurial environment
  • Proven track record of successfully developing and executing digital campaigns, and managing an e-commerce business with superior ROI
  • Proven track record in managing SEO, SEM, affiliate marketing, email and display
  • Detail-oriented with a focus on delivering results
  • Strong analytical skills with experience in social and digital analytics, including but not limited to site traffic, conversion, spend, click-through rate, etc.
  • Strong oral & written communication skills with the ability to build and maintain good rapport with internal and Global team as well as external vendors
  • Self-starter and highly motivated; capable of working independently, yet collaboratively, within an entrepreneurial environment.
  • Exceptional project management skills.
  • Web content software experience required.
  • Magento Enterprise experience a plus, Bronto and MailChimp experience an asset.

As the designer you will be responsible for taking direction from the VP of design and interpreting it for the ladies outerwear collection. Working with the design team, you will travel for market research, work with fits and development, and liaise with our global sales teams in Europe and Asia.

Some of what you’ll do:

  • Research trends, colours and fabrications
  • Present Merch Plan to VP Design & President
  • Create & Manage Tech Packs and Work sheets
  • Source new trims and finishing
  • New York Travel - Market research & Shopping competitors
  • Provide direction to Graphic artist
  • Work with Production and Fit Technicians to develop proto samples and manage Protos developments
  • Communicate with Vendors & Factories
  • Prepare Sales Meeting to present NEW Collections
  • Liaise and communicate with Sales Agents
  • Travel to Europe for market research and fabric Trade Show sourcing
  • Travel to Asia for Proto fittings (based on timeline when needed)

Some of what you’ll need:

  • Experience in designing ladies outerwear, premium or luxury experience an asset
  • Knowledge of down-fill
  • Experience with Adobe Illustrator
  • Available for international travel
  • Detail oriented and organized

Please submit your portfolio with your CV.

As the Wholesale Manager you will be responsible for developing and growing US sales, while fostering key relationships to ensure merchandise is placed properly.

Some of what you’ll do:

  • Foster relationships with key buying and marketing teams with retail partners
  • Develop the expansion of distribution, upgrading positioning
  • Collect and analyze sell-throughs regularly and work proactively to improve clients’ performance (swaps, reorders, support actions and promotions).
  • Promote and supervise marketing coop activities at local level (launch events, CRM, windows, dedicated areas, POP).
  • Propose and execute on opportunities for collaborations or exclusive products for retailers
  • Responsible for planning, execution and KPIs/ROI of marketing initiatives in collaboration with trade
  • Present collections to clients in NYC showroom maximizing sell-in and optimizing quality of assortment
  • Ensure budgets/targets agreed by clients are met or exceeded
  • Ensure online presence is always coherent with brand image and campaigns are updated
  • Control price policy and promotions are consistent with brand policy and strategy
  • Coordinate Sales Executive and NYC Showroom activities during sales campaigns

Some of what you’ll need:

  • Experience in a senior sales role for international fashion/contemporary premium brands
  • A flair for new trends and brands, respected by key national retailers (Kith, OC, Dover Street Market)
  • Strong administrative background – will be responsible for order entry, drafting of shipping status reports and communicating to head office
  • Available to travel to visit all accounts and provide merchandising guidelines and product knowledge sessions
  • Organized and computer savvy
  • Entrepreneurial minded with solid business acumen

As the FP & A Analyst you will be responsible for creating budgets, forecasts, performing analysis and more. In addition to these tasks, you will also be responsible for working on special projects to maximize efficiencies and the reporting financial information timelier.

Some of what you’ll do:

  • Create annual budget and monitor actual vs budget results
  • Create quarterly rolling forecasts and monitor of actual vs forecast vs budget results
  • Create and monitor 5 year rolling strategic plan
  • Cash flow forecasting by currency
  • Detailed analysis of customer, sku and channel profitability
  • Financial modeling and identification of potential growth and cost savings opportunities
  • Design, implement and monitor KPIs
  • Automation of finance functions
  • Market research
  • A variety of special projects

Some of what you’ll need:

  • Minimum 5 years’ experience in a similar position
  • Bachelor's degree in Accounting or business administration
  • CPA or MBA
  • Advance excel user
  • Comfortable with different ERPs and POS
  • Strong time management skills and the ability to juggle many different tasks
  • Must be detail oriented with strong organizational and analytical skills
  • Strong people skills and a team player

Committed to giving its customers an in store brand experience like no other, you will be responsible for taking the seasonal campaigns and the brand DNA from the Creative Director and communicating that message to the outside world through creative experiential initiatives including visual merchandising, at our own corporately owned stores as well as at key wholesale doors globally. If you are someone who has a personality that sits well with the brand philosophy and operational structure, and whose aesthetic echoes the overall character of the Moose brand.

Some of what you’ll do:

  • Lead the translation of the brand into physical store initiatives, balancing of creating commercial and functional retail space
  • Lead the translation and implementation of marketing campaigns and concepts into the store environment
  • Work with the marketing to develop and roll out commercial, innovative and on brand visual merchandising that showcases the brand
  • Work with suppliers and team to deliver visual merchandising and experiential initiatives efficiently and cost effectively
  • Develop and implement a comprehensive training program that teaches sales associates on how to leverage visual merchandising schemes and how to execute them
  • Partner with store construction team making recommendations on store layout and visual displays.

Some of what you’ll need:

  • At least 3 years’ experience as a visual merchandiser in any artistic field
  • A Creative personality with good commercial skills
  • A passion for multiple disciplines in the arts (visual, performance, music…)
  • A passion for story telling
  • Approachable personality
  • Confidence and the ability to communicate in front of a team
  • Good organizational skills
  • Self-starter with an ambitious spirit, willing to multi task resourcefully and work independently

As the Head of Retail, you will be responsible for overseeing the growth, management and operations of Moose Knuckles retail expansion, stores and eCommerce. The ideal candidate will have a well-documented record of success as an accomplished executive in the premium fashion industry. You will manage the existing retail business, help scout new locations, oversee store openings and drive the direct to consumer strategies. You will report directly to the President and CEO. This position is located in Montreal.

Some of what you’ll do:

Strategy
- Assist shaping the short-term and long-term objectives for the retail portfolio
- Create initiatives that captures the global growth potential
- Collaborate with Marketing to develop events, initiatives and public relations moments for the retail portfolio

Partnership
- Provide cross-functional leadership and works closely with Montreal and New York based HQ team members to refine and execute retail strategy and growth
- Oversees integration of retail stores, ecommerce and distribution processes to ensure efficiencies and optimal results are achieved

Finance & Budgeting
- Accountable for achieving financial results and other performance objectives
- Manage build out costs in-line with proforma and profitability targets, highlighting issues or concerns in a timely manner
- Monitor and maintain annual/quarterly/monthly plans, sales, operating and financial

Retail Development
- Create and implement customer service strategies, plans and materials to set the Moose Knuckles standard for all store staff
- Influences senior leaders regarding product, inventory and operations by providing insights about local competition, market trends and analysis
- Develop and manage the retail calendar for all activities, including; marketing, events, product flow, openings, etc.

eCommerce
- Developing eCommerce strategies locally and internationally
- Systems and platform management capability to determine best in class performance
- Lead eCommerce team and determine key metrics to drive revenue

Team Leadership
- Develop a strong organizational structure to meet functional and financial objectives
- Help define culture and operating practices for Moose Knuckles retail
- Develops succession plans for all key roles in and across the store portfolio

Some of what you’ll need:

  • Minimum 5 years’ experience as a retail director or in retail operations
  • eCommerce accountability with systems, customer acquisition, operations, merchandising & social/digital expertise
  • Builds collaborative relationships fostering trust and values differences
  • Integrity and honesty, a role model for others
  • Experience with managing a fast-growing business, including store openings and real estate
  • Thorough understanding of specialty retail processes, including merchandising, inventory management, store operations and distribution
  • Proven track record in contemporary premium fashion
  • Knowledge of the competitive retail environment
  • Excellent interpersonal skills, open and transparent with an ability to communicate with all levels of management on a global level
  • Strong verbal and written presentation skills
  • Financial acumen to manage P&L’s, revenue plans and drive profitability
  • Global business experiences working across geographies and cultures
  • Capability to develop strategy, SWAT analysis, business performance review processes and drive action planning
  • Strong ability to deal with ambiguity
  • Effectively translates data into actionable insights
  • Passion for retail and driving results
  • Understands calculated risks and how to apply effectively to the premium fashion category
  • Comfortable working within the fur/down category, along with managing difficult situations with various organizations
  • Entrepreneurial spirit and a creative thinker/problem solver with a solid business acumen
  • Available to travel internationally

Some of what you’ll do:

Selling, clientelling and providing a luxury experience to each customer
Providing detailed product knowledge to every customer
Engaging in conversation in a genuine manner
Keeping the store clean
Providing speedy service
Completing large transactions with high level of attention to detail
Taking customer information for follow up and email blasts
Restocking sales floor and keeping store tidy during downtime

Some of what you’ll need:

Minimum 2 years of mid-luxury or luxury experience.
You go above and beyond in every way possible.
You call your most valued customers when there is something they’d love; you know all the key performance points around our jackets and deliver them with charm. You know how to elevate an experience for everyone that walks in our door. You always drop what you’re doing when customers walk in, offer water, a smile and a joke. You are honest with the customer. You know teamwork makes the dream work. You’re not afraid of losing a sale if your co-worker can sell it better. You know if you can lean, you can clean, and nobody needs to tell you to get a move on.
You work hard, you play hard.

Some of what you’ll do:

Inventory checks for selling associates
Organizing and maintaining stock spaces
Receiving inventory in an extremely detailed process
Some heavy lifting
Consistent audits of space
Inventory checks for customers on the phone

Some of what you’ll need:

You’ve got 1-3 years’ experience in BOH. You know the stock room inside and out and have a special attention to detail. You ensure all product is in its correct home, tagged properly, in size order and are the perfect point of reference for all our stock needs. You are quick, thorough and efficient with stock runs and warehouse pulls. You are stylish. You are very much seen; our stock room is visible from the front! You are patient with associates, helpful and more than happy to suggest other fits and options if we do not have the piece the customer has inquired about. You know if you can lean, you can clean, and nobody needs to tell you to get a move on.

Some of what you’ll do:

Greeting customers
Keeping floor set maintained (stocking shelves, replacing jackets, general cleaning)
Assisting Parka specialist during peak by providing water and assistance with service
Cash support (parka wrapping, removing security tags)
Restocking cash area
Keeping back staff areas clean
Doing size checks for customers on floor, and over the phones
Interacting with customers waiting in lines

Some of what you’ll need:

You saw the posts for Parka specialist but don’t have any experience in luxury. This post is for you. You want to work for us, and you’ve got some retail experience. You know how to hustle and want to show us what you’ve got. You’re quick to learn and want to work your way up. You might need some quick cash to afford those Christmas gifts (mom’s got expensive taste), or maybe you’d like to become a member permanently; either way we’re here for it. The role will vary, and you will need to be a fast learner, and adaptable. You know if you can lean, you can clean, and nobody needs to tell you to get a move on. Talk about a jack of all trades. If you are looking for a bridge to luxury, here it is.

Moose Knuckles is opening its first U.S. store in Soho and is looking for an experienced and driven General Manager. As the GM you will be responsible for the overall performance of the store, including sales performance; recruitment, motivation and development of staff; store merchandising and visual presentation; expense and payroll controls, along with creating a unique and exceptional customer experience with the Moose Knuckles philosophy.

Some of what you’ll do:

Managerial Responsibilities:
- Identify and implement strategies and initiatives to achieve and exceed business goals & targets
- Oversee and maintain the customer service standards to the highest possible level, offering an unique experience
- Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results
Operational Responsibilities:
- Understand and comply with all company policy, procedures and operations
- Maintain the highest level of security and safety awareness within the store
- Manage all controllable expenses, including the allocation of payroll
Leadership Responsibilities:
- Hire, train, motivate, build and develop the tribe of stylists, third key and assistant managers
- Lead and role model the Moose Knuckles culture with all tribe members with a high level of sensitivity to hiring people who have strong communication skills and deliver the highest level of service to our customers
- Demonstrate teamwork within store and ensure that staff is treated professionally and respectfully

Some of what you’ll need:

  • 3-5 years of retail management experience as a Store or General Manager
  • Excellent leadership skills, including strategic planning, strong communication and teamwork
  • Dynamic, customer oriented
  • Experience with high volume brands
  • Sales driven
  • Proven analytical skills
  • Professional attitude and behavior; versatile, proactive and the ability to work under pressure
  • Passion for the brand
  • Luxury experience preferred

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