Free shipping and returns on all orders. vat and duties included.

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Moose Knuckles Spring Summer 2019

* 40% off select merchandise is applicable in-store and online at www.mooseknucklescanada.com for a limited time. While quantities last.
Not applicable on previously purchased merchandise. Online prices reflect discount before taxes, shipping and handling. Cannot be combined with any other offer. Additional restrictions may apply.

Ordering Process

Prices displayed on the website do not include taxes. When you place your order, at checkout, sales tax and customs duty fees (where applicable internationally) will be calculated on the total merchandise value and shipping charges.

International order:

As the international recipient, all duty fees and brokerage fees imposed by the country you are shipping to are payed by Moose Knuckle.

Order Cancellation:

We can’t cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns or exchange at that time. Please feel free to reach our way with any question you may have by sending us an email at: customerservice@mooseknucklescanada.com
Please contact our customer service for any ordering or payment question.

Payment Process:

We accept PayPal, Visa, MasterCard and American Express. Our website has a strong anti-fraud system in place. You can put your order in without any hesitation. When you place an order with a credit card on our website, we’ll first authorize your card and place a hold on it for an amount equal to your order. Your card will only be charged once your order has shipped.

Taxes for Canadian resident:

Taxes will be calculated at time of checkout, and is based on where your order will be shipped to.

Shipping Process

Please note processing and delivery times do not include Saturdays, Sundays and holidays. We do not ship to PO boxes or freight forwarders. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

Shipping cost

It’s free shipping on all orders. Moose Knuckles Canada covers all duty and taxes for all US and International orders. Moose Knuckles Canada covers all duty and VAT for all European orders.

Shipping time:

Standard estimated delivery time after shipment leaves our warehouse is between 2 to 10 business days anywhere in Canada or in the USA. Delivery time for orders shipped to Europe or to International destinations is between 10 to 14 business days.
We’re shipping orders in Canada with Canada Post
We’re shipping orders to the USA with FedEx.
We’re shipping all international orders with UPS.

Shipping information:

Once a purchase has been made on mooseknucklescanada.com, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is on its way to your door. Your tracking number is also available in your account. Check the status of your order at any time on the carrier’s website:

UPS.COM
FEDEX.COM
CANADAPOST.CA

Shipping your order to somebody else:

Orders can be shipped to a different address than the billing address. After entering your billing address during checkout, you’ll have the option to enter a new shipping address.

Please contact our customer service for any shipping question.

Return policy:
Your Moose Knuckles jacket will run out when you do! We stand behind the quality of everything we sell and hope you’re happy with your Moose Knuckles product. All Moose Knuckles products purchased on our website or at any authorised retailer are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.

Customers with Mooseknuckles account:

  1. Log in to "My Account" and select "MY ORDERS" from the left side menu of "MY DASHBOARD" page.
  2. Select the order from the list.
  3. Select the item to return and complete the information on the page.
  4. The return label will be sent to you via email

Request a return as a guest:

  1. Visit this link using your email and order number.
  2. Select the item to return and complete the information on the page.
  3. The return label will be sent to you via email from our customer service department

Shipping the package:

  1. Attach the return label and top portion of the return authorization to the exterior box,
  2. Insert the bottom portion of the return authorization in the box.
  3. Drop off the box at the designated courier drop off location.
  4. The tracking number on your return label will allow you to track your return to our warehouse or return partner.

Refund and exchange:

  1. Refunds are generally processed between 10-12 business days from when we receive your package.
  2. Your refund will be issued to the original method of payment. Please allow up to 10 business days from the time the refund is issued for your credit card company to process the refund into your account.
  3. You will receive an email once your refund has been processed.
  4. For an exchange, we will release your new items once your initial product has been received and inspected.

Please feel free to reach us for any question you may have by sending us an email at: customerservice@mooseknucklescanada.com

Important Notes:

  • Exchange and return requests must be made within 30 days of purchase and you must provide the garment in its original condition; including tags.
  • A proof of purchase is mandatory for any warranty, exchange, return, and refund or repair issues.

For warranty issues: Email customerservice@mooseknucklescanada.com and let us know what the problem is. Please make sure to include the following:

  1. Proof of purchase
  2. Photos of the damaged area
  3. Photos of the item

All prices on our website are final. While we understand it sucks sometimes, we will not make price adjustments or price matching for online purchases for items which have been placed on clearance on either our website or by any of our authorized retailers.

Virtual Gift Cards are immediately sent via email to the recipient upon checkout. If you’d like to send or print it yourself, make sure to use your own email. To redeem a Virtual Gift Card, just enter the Virtual Gift Card code in the “Gift Card Code” section of your shopping cart.

The Virtual Gift Card does not expire, cannot be cancelled or refunded, and are not redeemable or exchangeable for cash.

@mooseknucklescanada

Switch to United States? Switch to Canada? Switch to Euro? Switch to United Kingdom? Switch to International? Switch to China? Flag

You are about to switch to our US shopping site. Orders placed on the US site can only be shipped to the US or Internationally.

You are about to switch to our Canadian shopping site. Orders placed on the Canadian site can only be shipped to Canada.

You are about to switch to our European shopping site. Orders placed on the European site can only be shipped within the EU.

You are about to switch to our UK shopping site. Orders placed on the UK site can only be shipped within the United Kingdom.

You are about to switch to our International (US) shopping site. Orders placed on the International (US) site can only be shipped to the US or Internationally.

You are about to switch to our Chinese site. Customers in China should visit our TMALL store to purchase authentic Moose Knuckles fashions.



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