Extended holiday return policy: All orders* placed between November 19th - December 9th are eligible to be returned until January 9th.
*Final Sale items are excluded
All orders require 2-4 business days to process before shipment.
Canada orders take 2-10 business days with standard shipping and are shipped with Canada Post.
US orders take 2-10 business days with standard shipping and are shipped with Fedex. International orders require 10-14 business days and are shipped with UPS.
UK orders take 5-7 business days with standard shipping. In order to ensure the quickest order fulfillment, we have partnered with eShopWorld as our international partner for orders shipped to United Kingdom and certain other locations.
All Europe orders take 7-10 business days with standard shipping. In order to ensure the quickest order fulfillment, we have partnered with eShopWorld as our international partner for orders shipped to certain locations. Locations covered by eShopWorld are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Please take note that in order to maintain the health and safety of all concerned, and to ensure secure delivery, all parcels shipping via Canada Post will be available for pickup at a Post Office pickup location.
We do not ship to PO boxes or freight forwarders. As a safety precaution, all orders require a signature upon arrival. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location.
Due to COVID-19, please expect 1-3 additional transit days for orders. Our distribution centres have increased precautionary procedures ensuring deliveries arrive safely and you may experience a delay in receiving your orders. We apologize for any inconvenience this may cause. Delivery estimates are based on the five-day work week and do not include Saturdays, Sundays, or holidays.
SHIPPING TO SOMEBODY ELSE
Orders can be shipped to a different address than the billing address. After entering your billing address during checkout, you’ll have the option to enter a new shipping address.
SHIPPING COSTS, TAXES, AND OTHER FEES
Moose Knuckles offers free shipping on all orders.
Moose Knuckles offers free shipping on all orders. We also cover import duties and VAT (EU).
Displayed prices do not include taxes in Canada. All taxes will be calculated and added to your order at checkout.
Displayed prices do not include taxes in the US for New York, Michigan, Illinois, Pennsylvania, Massachusetts, California, New Jersey. All taxes will be calculated and added to your order at checkout. For all other US states and all international orders, all taxes are included in the displayed price on the website.
Displayed prices include VAT for all UK orders.
All duties and taxes are included in the displayed price for all Europe orders. * Please note, there may be additional duties charges for orders out of Russia.
We also cover all import duties for all International orders.
We happily accept Paypal, Visa, MasterCard, and American Express. We place a hold for an amount equal to your order on all card accounts for authorization. Once your order has shipped, you will be charged.
Buy now, pay later with PayBright
4 biweekly, interest-free payments are automatically charged to your Visa or Mastercard debit or credit card. It's simple and quick!
PayBright is Canada's leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers. By selecting PayBright as a payment method at checkout, you can enjoy your purchase immediately, while spreading your payments over time.
BUY NOW, PAY LATER WITH KLARNA
With Klarna, you can buy and enjoy your items now and pay in installments. After we ship your order, Klarna will charge your credit card on file for the first quarter amount. Klarna will then automatically charge the remaining three payments every two weeks. You'll receive a message once Klarna processes your payment.
Our website is backed by a robust anti-fraud system. Go ahead and order in without any hesitation.