Privacy Policy | Moose Knuckles

This privacy policy governs the manner in which Modes Moose Inc. (“Moose Knuckles”, “we”, “us” or “our”) collects, uses, maintains and discloses information collected from users ("User", “you” or “your”) of websites operated by Moose Knuckles, including the www.mooseknucklescanada.com website (collectively, our “Site"). This privacy policy applies to a User’s use of our Site and all products and services offered by or purchased from Moose Knuckles.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the Site, register on the Site, place an order for our products or services, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate for the purposes of collected information (described below), name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but such refusal may prevent them from engaging in certain Site related activities.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the User’s browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

Web Browser Cookies

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of our Site may not function properly.

PURPOSE OF COLLECTED INFORMATION

Moose Knuckles may collect and use Users’ personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. We may use the User’s email address to send information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process orders
We may use the information Users provide about themselves when placing an order only to provide service to that order (including payment processing, fulfilment, tracking and delivery). We do not share this information with outside parties except to the extent necessary to provide those services.
To inform about a promotion, contest, survey or other Site feature
We may send Users information they agreed to receive about topics we think will be of interest to them. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribed instructions at the bottom of each email or User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchanges between our Site and Users occurs over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create a secure environment for Users.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and our Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Links

Please be advised that the practices described in this privacy policy apply only to information we gather on our Site. Our Site may contain links to third-party websites that are not owned or controlled by us. We assume no responsibility for the content, products, services, policies, or practices of any third-party website(s). By visiting those sites, you may be subject to the privacy policies and/or terms and conditions of use that may apply to such third-party website(s) and you do so of our own volition and at your own risk.

Changes To This Privacy Policy

Moose Knuckles has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using our Site, you acknowledge and confirm your acceptance of this policy. If you do not agree to this policy, please cease using our Site. Your continued use of our Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this privacy policy, the practices of our Site, or your dealings with our Site, please contact us at:

MOOSE USA INC.
www.mooseknucklescanada.com
225 Chabanel St West Suite 300, Montreal, QC, H2N 2C9 Canada
(855) 934-4902
customerservice@mooseknucklescanada.com
Quebec Business Number/NEQ: 1174433186

This document was last updated on May 7th, 2025