Customer Support: Shipping and Returns Policy

There is nothing more important to us than the health, safety and respect of our community. While we recognize the stress and inconvenience this may cause we strongly believe this is the best decision.

  • Our stores in SOHO and Yorkdale shopping centre, as well as our outlet stores in Niagara and Mirabel have reopened, please call our respective locations to get the most up to date store hours:

    NIAGARA: 905-641-0780
    MIRABEL: 450-420-9001
    YORKDALE: 416-256-5656
    SOHO: 646-876-9850
  • Our website remains open; we will continue to function 24-7 as our distribution centres have increased precautionary procedures ensuring deliveries arrive safely. You may experience a delay in receiving your orders as a result of this.
  • We are offering free standard shipping on all orders. 
  • We're extending our Return Policy to 60 days from delivery date.

Although things are moving quickly, we are determined to keep you informed via our website, social and consumer emails.  

We thank-you for your support and look forward to serving you.

Ordering process:

Prices displayed on the website do not include taxes. When you place your order, at checkout, sales tax and customs duty fees (where applicable internationally) will be calculated on the total merchandise value and shipping charges.

International order:

As the international recipient, all duty fees and brokerage fees imposed by the country you are shipping to are payed by Moose Knuckle.

Order Cancellation:

We can’t cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns or exchange at that time. Please feel free to reach our way with any question you may have by sending us an email at:

Payment Process:

We accept PayPal, Visa, MasterCard and American Express. Our website has a strong anti-fraud system in place. You can put your order in without any hesitation. When you place an order with a credit card on our website, we’ll first authorize your card and place a hold on it for an amount equal to your order. Your card will only be charged once your order has shipped. Please contact our customer service for any ordering or payment question or call us at 1-844-996-6673

Taxes for Canadian resident:

Taxes will be calculated at time of checkout, and is based on where your order will be shipped to.

Shipping Process:

Please note processing and delivery times do not include Saturdays, Sundays and holidays. We do not ship to PO boxes or freight forwarders. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

Shipping cost:

Moose Knuckles offers free shipping on all orders. We also cover import duties and VAT (EU).

Displayed prices do not include taxes in Canada. All taxes will be calculated and added to your order at checkout.

Displayed prices do not include taxes in the US for New York, Michigan, Illinois, Pennsylvania, Massachusetts, California, New Jersey. All taxes will be calculated and added to your order at checkout. For all other US states and all international orders, all taxes are included in the displayed price on the website.

Displayed prices include VAT for all UK orders.

All duties and taxes are included in the displayed price for all Europe orders.

Shipping time:

Canada orders take 2-10 business days with standard shipping.

US orders take 2-10 business days with standard shipping. International orders require 10-14 business days.

UK orders take 5-7 business days with standard shipping.

All Europe orders take 7-10 business days with standard shipping.

We’re shipping orders in Canada with Canada Post
We’re shipping orders to the USA with FedEx.
We’re shipping all international orders with UPS.

Shipping your order to somebody else:

Orders can be shipped to a different address than the billing address. After entering your billing address during checkout, you’ll have the option to enter a new shipping address.

Orders are packed in a custom Moose box and all jackets are packed with a garment bag for easy and safe storing.

Please contact our customer service for any shipping question.