Customer Support: Shipping and Returns Policy

Ordering Process

Prices displayed on the website do not include taxes. When you place your order, at checkout, sales tax and customs duty fees (where applicable internationally) will be calculated on the total merchandise value and shipping charges.

International order:

As the international recipient, all duty fees and brokerage fees imposed by the country you are shipping to are payed by Moose Knuckle.

Order Cancellation:

We can’t cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns or exchange at that time. Please feel free to reach our way with any question you may have by sending us an email at: customerservice@mooseknucklescanada.com

Payment Process:

We accept PayPal, Visa, MasterCard and American Express. Our website has a strong anti-fraud system in place. You can put your order in without any hesitation. When you place an order with a credit card on our website, we’ll first authorize your card and place a hold on it for an amount equal to your order. Your card will only be charged once your order has shipped. Please contact our customer service for any ordering or payment question or call us at 1-844-996-6673

Taxes for Canadian resident:

Taxes will be calculated at time of checkout, and is based on where your order will be shipped to.

Shipping Process

Please note processing and delivery times do not include Saturdays, Sundays and holidays. We do not ship to PO boxes or freight forwarders. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

Shipping cost

It’s free shipping on all orders. Moose Knuckles Canada covers all duty and taxes for all US and International orders. Moose Knuckles Canada covers all duty and VAT for all European orders.

Shipping time:

Standard estimated delivery time after shipment leaves our warehouse is between 2 to 10 business days anywhere in Canada or in the USA. Delivery time for orders shipped to Europe or to International destinations is between 10 to 14 business days.
We’re shipping orders in Canada with Canada Post
We’re shipping orders to the USA with FedEx.
We’re shipping all international orders with UPS.

Shipping information:

Once a purchase has been made on mooseknucklescanada.com, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is on its way to your door. Your tracking number is also available in your account. Check the status of your order at any time on the carrier’s website:

UPS.COM
FEDEX.COM
CANADAPOST.CA

Shipping your order to somebody else:

Orders can be shipped to a different address than the billing address. After entering your billing address during checkout, you’ll have the option to enter a new shipping address.

Please contact our customer service for any shipping question.