At Moose Knuckles, we stand behind the quality of every garment we manufacture and hope you are happy with your Moose Knuckles product.
All Moose Knuckles products are fully warranted to the original owner against defects in materials and workmanship. A proof of purchase is mandatory for any warranty issue.
If your Moose Knuckles product fails due to a manufacturing defect, our first option will be to repair the item free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it at our option.
This warranty does not cover damage caused by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. In such cases, we will offer you an option to repair the item for a reasonable charge, where we are able to effect such repair.
As you know, every product will end up showing signs of age and wear over time. We always take this into consideration when assessing your warranty request. It may be that your product has simply reached its practical lifetime and needs to be replaced.
This warranty is valid exclusively in the country of purchase and through the original retailer.
WARNING: BEWARE OF FRAUDULENT MOOSE KNUCKLES WEB STORES!
This is the only official Moose Knuckles web store.
Please be aware that our Moose Knuckles coats and jackets are often copied by counterfeiters. After analysis of the contents of those copied products, it is easy to see that fillers are used in place of down, full of bacteria and other harmful substances. We guarantee our coats to protect against the harsh Canadian winters; no fur and no down means higher chances of frostbite or freezing. For more product information visit our Product Information section.
Please also note that inside each Moose Knuckles coat and jacket there is a hologram tag that acts as an authentic product identifier. If you do not see this hologram then there is a chance your coat is a fake.
Any Moose Knuckles products coming from an un-authorized retailer are not covered by our warranty.
To purchase an authentic Moose Knuckles product, visit an authorized retailer. To locate an authorized retailer, please visit our Store Locator
If you have any questions or concerns please do not hesitate to call the Moose Knuckles head office at 1-844-99MOOSE (1-844-996-6673) or email: firstname.lastname@example.org
To check your jacket’s authenticity, please enter the 13 digits number placed right under the bar code (Auth #). This code is on the tag on the inside of the jacket. Please ensure your coat matches the information below. If not, you may have purchased a counterfeit product (that would suck) or purchased from an unauthorized dealer (where we could not honour the warranty).
Your tag may also look like this one.