HOW CAN I PAY USING KLARNA
It's easy to use Klarna as payment for your Mooseknucklescanada.com order—here’s how:
1. If your basket is eligible for purchase with Klarna, you will be able to select Klarna as a payment method during checkout.
2. Fill in the required payment details and complete your order.
3. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule, but you can make early payments anytime you wish.
HOW DO I SIGN UP?
Once you have selected Klarna you can follow the steps to create an account. To create an account you can select Klarna at checkout, if you are new to Klarna you will be given an option to sign up and create a new account.
HAS KLARNA RECEIVED MY PAYMENT?
Wait 3 days before checking if your payment made in the app has been registered. To confirm receipt of your payment or to track your payment status Log in to the app.
WHICH PAYMENT METHODS ARE ACCEPTED?
Klarna currently accepts most debit and credit cards. Please note, prepaid cards are not accepted.
WILL I STILL BE CHARGED IF MY ORDER IS CANCELLED?
Cancellations are subject to our cancellation policy. To cancel your order, please contact Moose Knuckles. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.
WHAT IF I GET DECLINED FROM USING KLARNA?
You can use an alternate payment method to complete your purchase. To use Klarna for future orders, please reach out to Klarna’s customer service team to discuss options. You can contact them in the Klarna app or at klarna.com.
CAN I PAY BEFORE THE DUE DATE?
Yes. If you want to pay the outstanding balance of your purchase early, simply log in to the app, at the top of the page go to the order page, and select “Pay off early”.
WHAT IF I RETURN OR CANCEL MY ORDER?
If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered in the Moose knuckles system. The refund will be processed within the next 14 days of us logging the returned or cancelled order.
WHAT HAPPENS TO MY STATEMENT WHEN I'VE RETURNED THE GOODS?
Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
Please contact Klarna directly for questions about your refund.
MY EMAIL ADDRESS IS NOT CORRECT. HOW CAN I CHANGE IT?
You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated.
Additional faqs
Additional FAQs on Klarna can be found here.