SHIPPING

All orders require 2-4 business days to process before shipment.

Canada orders take 2-10 business days with standard shipping and are shipped with Canada Post.

US orders take 2-10 business days with standard shipping and are shipped with Fedex. International orders require 10-14 business days and are shipped with UPS.

UK orders take 5-7 business days with standard shipping. In order to ensure the quickest order fulfillment, we have partnered with eShopWorld as our international partner for orders shipped to United Kingdom and certain other locations.

All Europe orders take 7-10 business days with standard shipping. In order to ensure the quickest order fulfillment, we have partnered with eShopWorld as our international partner for orders shipped to certain locations. Locations covered by eShopWorld are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

We do not ship to PO boxes or freight forwarders. As a safety precaution, all orders require a signature upon arrival. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

Due to COVID-19, please expect 1-3 additional transit days for orders. Our distribution centres have increased precautionary procedures ensuring deliveries arrive safely and you may experience a delay in receiving your orders. We apologize for any inconvenience this may cause. Delivery estimates are based on the five-day work week and do not include Saturdays, Sundays, or holidays.

We have also extended our return policy to 60 days from the delivery date of your favourite merchandise.

SHIPPING TO SOMEBODY ELSE

Orders can be shipped to a different address than the billing address. After entering your billing address during checkout, you’ll have the option to enter a new shipping address.

SHIPPING COSTS, TAXES, AND OTHER FEES

Moose Knuckles offers free shipping on all orders. We also cover import duties and VAT (EU).

Displayed prices do not include taxes in Canada. All taxes will be calculated and added to your order at checkout.

Displayed prices do not include taxes in the US for New York, Michigan, Illinois, Pennsylvania, Massachusetts, California, New Jersey. All taxes will be calculated and added to your order at checkout. For all other US states and all international orders, all taxes are included in the displayed price on the website.

Displayed prices include VAT for all UK orders.

All duties and taxes are included in the displayed price for all Europe orders.

We also cover all import duties for all International orders.

CANCELLATIONS

Unfortunately, except as indicated in the Price Policy section, orders cannot be cancelled or modifieid after they have been shipped. If a return or exchange is needed, please wait until you've received your order before initiating the return/exchange process.

Unfortunately, except as indicated in the Price Policy section, orders cannot be cancelled or modifieid after they have been shipped. If a return is needed, please wait until you've received your order before initiating the return.

PAYMENT

We happily accept Paypal, Visa, MasterCard, and American Express. We place a hold for an amount equal to your order on all card accounts for authorization. Once your order has shipped, you will be charged.

Our website is backed by a robust anti-fraud system. Go ahead and order in without any hesitation.

CONTACT US

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4955 from 8:30AM to 5:00PM EST.

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4902 / 1 (450) 977-1959 from 8:30AM to 5:00PM EST.

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 44 808 501 5306 from 12:30PM to 9:00PM GMT.

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (450) 977-1959 from 12:30PM to 9:00PM GMT.

Ordering And Shipping

SHIPPING

All orders require 2-4 business days to process before shipment.

Canada orders take 2-10 business days with standard shipping and are shipped with Canada Post.

US orders take 2-10 business days with standard shipping and are shipped with Fedex. International orders require 10-14 business days and are shipped with UPS.

UK orders take 5-7 business days with standard shipping. In order to ensure the quickest order fulfillment, we have partnered with eShopWorld as our international partner for orders shipped to United Kingdom and certain other locations.

All Europe orders take 7-10 business days with standard shipping. In order to ensure the quickest order fulfillment, we have partnered with eShopWorld as our international partner for orders shipped to certain locations. Locations covered by eShopWorld are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

We do not ship to PO boxes or freight forwarders. As a safety precaution, all orders require a signature upon arrival. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

Due to COVID-19, please expect 1-3 additional transit days for orders. Our distribution centres have increased precautionary procedures ensuring deliveries arrive safely and you may experience a delay in receiving your orders. We apologize for any inconvenience this may cause. Delivery estimates are based on the five-day work week and do not include Saturdays, Sundays, or holidays.

We have also extended our return policy to 60 days from the delivery date of your favourite merchandise.

SHIPPING TO SOMEBODY ELSE

Orders can be shipped to a different address than the billing address. After entering your billing address during checkout, you’ll have the option to enter a new shipping address.

SHIPPING COSTS, TAXES, AND OTHER FEES

Moose Knuckles offers free shipping on all orders. We also cover import duties and VAT (EU).

Displayed prices do not include taxes in Canada. All taxes will be calculated and added to your order at checkout.

Displayed prices do not include taxes in the US for New York, Michigan, Illinois, Pennsylvania, Massachusetts, California, New Jersey. All taxes will be calculated and added to your order at checkout. For all other US states and all international orders, all taxes are included in the displayed price on the website.

Displayed prices include VAT for all UK orders.

All duties and taxes are included in the displayed price for all Europe orders.

We also cover all import duties for all International orders.

CANCELLATIONS

Unfortunately, except as indicated in the Price Policy section, orders cannot be cancelled or modifieid after they have been shipped. If a return or exchange is needed, please wait until you've received your order before initiating the return/exchange process.

Unfortunately, except as indicated in the Price Policy section, orders cannot be cancelled or modifieid after they have been shipped. If a return is needed, please wait until you've received your order before initiating the return.

PAYMENT

We happily accept Paypal, Visa, MasterCard, and American Express. We place a hold for an amount equal to your order on all card accounts for authorization. Once your order has shipped, you will be charged.

Buy now, pay later with PayBright

4 biweekly, interest-free payments are automatically charged to your Visa or Mastercard debit or credit card. It's simple and quick!

PayBright is Canada's leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers. By selecting PayBright as a payment method at checkout, you can enjoy your purchase immediately, while spreading your payments over time.

Our website is backed by a robust anti-fraud system. Go ahead and order in without any hesitation.

CONTACT US

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4955 Monday to Friday from 6:00AM to 8:00PM EST and Saturday from 8:30AM to 5:00PM EST.

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (855) 934-4902 / 1 (450) 977-1959 Monday to Friday from 6:00AM to 8:00PM EST and Saturday from 8:30AM to 5:00PM EST.

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 44 808 501 5306 Monday to Friday from 11:00AM to 1:00AM GMT and Saturday from 1:30PM to 10:00PM GMT.

For more information, please contact customer service at customerservice@mooseknucklescanada.com or call us at 1 (450) 977-1959 Monday to Friday from 11:00AM to 1:00AM GMT and Saturday from 1:30PM to 10:00PM GMT.