e-Gift Card FAQ
An eGift Card is an electronic Gift Card sent via email. The email includes the recipient's name and your personalized message, its value and eGift card number.
No, after the order has been placed it is not possible to update the eGift card amount.
Yes, you can buy multiple eGift cards for different people one at a time. The email will be sent to every individually separately with respective eGift cards.
No, eGift cards are final sale, and cannot be exchanged for cash.
eGift card purchases are final sale, cancelation are not possible.
Not possible.
Your card will be charged once your order has been invoiced. Timing for this is generally within 24 hours.
No
All payments method available are valid except Klarna.
The eGift card will be delivered to the recipient within 24 hours from time of purchase. If an eGift card order is placed on Friday, the recipient will not receive their gift card until the following Monday.
- Your payment method might have failed or was not approved by your payment method.
- Spam filter blocked email or routed it to a bulk/spam folder.
- Recipient's firewall blocked the email.
- Email inbox is over size limit.
- Invalid email address.
It should be invoiced within 24 hours and once it’s invoiced, the email goes automatically to the recipient of the gift. You can always call the customer service to check the progress.
Just write your name to the recipient of the email and you’ll receive the eGift card email and can print it.
Yes, you can fill the name and the recipient email information with your own.
Online at mooseknucklescanada.com or at Moose Owned stores.
In your account on the Moose Knuckles Website. Also, as a guest, at the checkout page, under payments section, you can see the card balance by clicking the ‘see balance’ link under the eGift card box after entering your eGift card number in the box.
It’s going to be refunded on your eGift card. The purchased item has to be returned to the online store and the refund will be handled by our customer service team. It can not be done in stores.
Ensure your eGift card's email address is entered correctly. Verify your email's spam or junk folder if that's the case.
It doesn’t have an expiration date.
Yes, it’s 100% secure.
No, it’s tied to the Moose Knuckles store that the card is purchased from. For example, if it’s purchased at Canada Store, it takes the currency for CAD and can't be changed to another currency.