Full priced online orders are eligible for return within 14 days of the delivery date.
Items purchased at a discount of 49% or less may be returned for an eGift card. Discounted items 50% and above are final sale
Discounted items are not eligible for refunds.
No, we do not offer exchanges for online purchases, however, we do allow exchanges exclusively at our full-priced stores (we do not allow exchanges and returns within our outlet locations).
All discounted items will be eligible to be returned for an eGift card within 14 days of the delivery date.
eGift cards are excluded from the return policy and cannot be returned.
Yes, a receipt is required for any return in store or online.
For eligible orders, online refunds will be processed in the original form of payment and can only be completed if returned within the same country where it was purchased.
The eGift card will be automatically emailed to you once the return is processed.
Yes, you can return items purchased online to our full price stores within the country where the purchase was made, if they are within the return policy period and the payment method was Credit Card. Any other form of payment used for your online purchase must be returned online, for example Klarna or PayPal.
Our Outlet Stores cannot process returns for any online purchases in any country.