HOLIDAY RETURN POLICY
What is the HOLIDAY RETURN POLICY?
Holiday policy covers all full price and sale items.
Any purchase made (excluding gift cards) on or after November 18th,2024, through to December 23rd, can be returned online or in store until January 6th, 2024. Full price purchases made on or after December 23rd will be subject to the standard 14-day return policy. There will be no returns in stores on Nov 29 & Dec 26th.
WHAT IS THE DEADLINE FOR RETURNING ONLINE ORDERS?
Online orders should be postmarked by January 6th, 2024, to be eligible for returns.
CAN I RETURN ITEMS PURCHASED AT A DISCOUNT DURING THE HOLIDAY PERIOD?
Yes, online gift card returns will be accepted for all discounted items 49% or less, during the holiday return period. Discounted items 50% and above are final sale.
Discounted items are not eligible for refunds.
Can I return, or exchange items purchased at a discount during the holiday period?
Yes, returns and exchanges will be accepted for all items, including those with discounts of 30% or more, during the holiday return period.
Can I return an item for an exchange?
No, we do not offer exchanges for online purchases, however, we do allow exchanges exclusively at our full-priced stores (we do not allow exchanges and returns within our outlet locations). There will be no returns in stores on Nov 29 & Dec 26th.
Can I return gift cards under the holiday return policy?
Gift cards are excluded from the holiday return policy and cannot be returned or exchanged.
Do I need a receipt to make a return or exchange during the holiday period?
Yes, receipt is required for any return or exchanges in store and online.
How will online refunds be processed during the holiday period?
Online Refunds will be processed in the original form of payment for returns made during the holiday period.
Can I return, or exchange online purchases to Moose Knuckles stores?
Yes, you can return, or exchange items purchased online to our full price stores, if they are within the holiday return policy period and the payment method was Credit Card. Any other form of payment used for your online purchase must be returned online, for example Klarna or PayPal.
Can I return or exchange online purchases to a Moose Knuckles Outlet Store?
Our Outlet Stores cannot process returns for any online purchases in any country.
Can I return something purchased online or in store from Canada to the USA or vice versa?
All returns must be completed within the country of the initial purchase.